When it comes to etiquette, many people may think of politeness, courtesy, and other likes. Chinese think that etiquette is the common behavior standards that all members should obey, whose purpose is to keep the normal living order of the society. Business etiquette is fundamentally concerned with building relationship which is founded upon courtesy and politeness between business people.
From different angles, business etiquette refers to different characteristics, which include regularity, credibility, time opportunity and culture reflecting.
First, regularity
From its accommodating scope, business etiquette refers to the norms which regulate the people who are involved in different business activities of product flowing process, which differs from other etiquettes.
Second, credibility
From the content of business etiquette, as long as people working for business activities, the interests of both parts are involved necessarily, instead of a single parts interests. Therefore, honesty and integrity is crucial in business activities. Honesty in business etiquette refers to participating business activities sincerely as to reach agreement instead of exaggerating without actions. Credibility means once you have promised, you should keep your promise. Once signed a contract, you must perform the appointment. If something unexpected happens and you cant accomplish it on time, you should try your best to make up for it.
Third, time opportunity
The occasion of commercial affairs is very strong. When the golden time is over, the precious chance is lost. Sometimes, in business activities, if what you have done is just right, the problem will be readily solved. Sometimes, if the business person is too insistent on his own opinions, the deal can rarely be closed.
Fourth, culture reflecting
From the nature of business etiquette, although business activities are a kind of economic activities, they reflect different culture in a large part. The persons engaging in the business activities should be civilized, elegant and polite so as to establish good image among others.
Abiding by norms of business etiquette will make the interpersonal communication much easier and condense the emotions so that the mutual trust, mutual respect and cooperative relationship could be established accordingly.